Technical Support Policy

Technical Support Policy:

Beneficiaries of technical support services:

Platform teachers registered with the educational platform for the purpose of providing educational explanations.

All beneficiaries who have joined the explanations on our educational platform
Supervisors of relevant government agencies such as: the National E-Learning Program.

Channels for receiving complaints, suggestions and inquiries:

In our keenness to improve the quality of our services provided, the Yaqeen platform provides a clear and easy mechanism for raising complaints, suggestions and inquiries by beneficiaries. All complaints, suggestions and inquiries are received and carefully recorded to ensure that you have a unique experience.

The Yaqeen platform provides many means of communication and submitting complaints and suggestions, including:

WhatsApp: 0530352123

Services and systems covered by technical support

Joining educational explanations and solving technical problems facing users.
Training on the electronic platform, using it and benefiting from its advantages.
Necessary qualification for users.
Log in to the educational platform and create an account for the beneficiary.
Attend the explanation and make sure it works without any technical glitch.
The teacher enters the platform.

Expected response time:

The response takes 48 working hours via the Contact Us form

Procedure followed in the event that the request exceeds the specified response time:

If your inquiry is not answered within two working days or the processing time exceeds the time specified by the support team, please contact us via email yaqeentraining@gmail.com

To escalate and ensure immediate processing.

Working hours

From Sunday to Thursday from 9 am to 11 pm

In the event of any discrepancy in the text, Arabic is adopted as the primary language of the system